Orders & Shipping

How long does shipping take?

We ship Monday–Friday (EST), and orders typically leave our NH warehouse within 2–4 business days. Carriers pick up in the afternoon, and the last weekly pick-up is Friday afternoon.

How can I check my order status

For updates on your order, log in to your customer account by clicking on the user icon in the upper right-hand corner of the website. If you have no customer account, contact us with your order number or the name of whomever placed the order. We wil

How long will it take to get my order?

Processing and shipping time may vary. At Craghoppers USA we pride ourselves on shipping within 2 business days of your order. We offer different delivery time frames at checkout.

Do you offer Free Returns & Exchanges?

Absolutely—Craghoppers USA offers free returns and exchanges on unworn and unused gear. Visit our Returns & Exchanges page for full details

How much does shipping cost?

Shipping offers are subject to change during promotional periods.We offer a $5 flat rate for 2‑day express shipping, and free standard ground shipping on all U.S. orders over $99.

Where is my order shipping from?

Craghoppers USA is located in Portsmouth, New Hampshire USA. Your order will be picked and packed by our small team and sent from our warehouse in Portsmouth, NH.

Craghoppers is proud to be a worldwide brand, but Craghoppers USA is the USA & North American Distributor for Craghoppers. reach out if you need to Craghoppers delivered to another country for an adventure, and we can try our best to help out by ship

Craghoppers is proud to be a worldwide brand, but Craghoppers USA is the USA & North American Distributor for Craghoppers. reach out if you need to Craghoppers delivered to another country for an adventure, and we can try our best to help out by ship

What can I do if I do not receive my order?

Please reach out to [email protected] with your order number and any tracking information you have received. We will do our best to find your order or ship a replacement as soon as possible.